Return Process

Policy for the return of goods
Unless the prior consent of three core cities is obtained, customers shall not return any goods. All goods must get the RMA number before they can be returned to 360ICBUY. If you don't understand, please contact the customer service first. All returned goods are returned by customers at their own risk and expense, and should be damaged and not packaged by original customers. The customer shall be responsible for the return of the goods to the San Quan core city and provide the delivery certificate for such returns. Appropriate precautions must be taken for goods classified as "static inductance". The three full core cities have the right to charge a reentry fee of 40% of the invoice value for any goods returned as "no need" or "wrong order" goods (the minimum cost of RMB 100). San Quan Xin City reserves the right to refuse the order or return of the following items.
1. products are not sold and shipped by the three full core cities.
2. the original packaging and labels of the products are damaged or missing.
3. the delivery time is more than one week. The date of delivery is the standard.
4. the lost invoice which has been lost;
5. products have been used by customers, except for inherent defects.
6. problems resulting in product quality include but not limited to: accidents, misuse, irrational use, misuse, power problems, use of and / or storage and / or installation of products, no required preventive maintenance, normal wear, natural disasters, fire, flood, war, violence, or any other. Similar events; non three full core city personnel or non three core city authorized persons to debug, repair or support products, processing or resale, and the problems caused by the use of parts supplied by non three core cities.
If the three core cities receive any products not sold or shipped, the three full core cities will be inspected and destroyed immediately. For the products returned to the three full core city, the customer's certificate of return is purchased from the three full core city and is not completely or partially replaced by the same or similar products of the other manufacturers, manufacturers, suppliers, distributors, or other channels of the same or similar products.
Refund Policy
Due to the application for refund of goods and so on, the three full core cities support back the original way according to the original payment method.
If an enterprise user applies for a refund, if it is inconsistent with the original payment account, it must submit the original document of the certificate with the official seal.
Return process of goods
1. within 15 days of shipment, you can contact the online customer service of the three core city website for feedback on your products. You can also choose the individual center of the three core city website - customer service - return goods, or "transaction management - my order - completed order" to initiate a replacement application, to select the corresponding reasons for the return and the way of handling the requirements.
2. customer service staff will contact you and confirm the problem after receiving the application.
3. after confirmation, the customer service staff will approve the application for the return and provide the RMA number. At the same time, the system will send mail to your website to register the details of the return.
4. after obtaining the RMA number, you need to send the goods to the designated address as soon as possible.
5. after receiving the return and acceptance, the three full core city will arrange the corresponding refund or re shipment.